Prestigious Establishments
This is a course designed especially to enhance the client experience your team provides…
Prestigious Establishments – Excellence in appearance and attitude shows professionalism.
This is a course designed especially to enhance the client experience your team provides…
Your front of house teams’ image and level of service needs to be impeccable. It’s imperative to create confidence in your guests throughout their stay in your establishment, to confidently yet reservedly pre-empt their needs, to show that you really are the best in the world.
Through workshops and training, Gillian will show your team how to be the consummate professional, from attitude to presentation and everything in between. Gillian will motivate and inspire not only soft skills but body language and image management, ensuring complete understanding of a seamless client experience and even “royalising” your staff.
Generic outline of a workshop – just to give you an idea of what we cover;
- What is Image?
- The Power of Image as a Communication Tool
- Dress Codes/Colours and how and where to implement them
- Personal hygiene, the Olfactory senses & Business make-up
- Client Recognition
- Communicating with positivity
- Non-verbal communication & attitude
- Personal Presence & Impact through Body Language, Posture & Deportment
These skills seemed to be getting lost in the high speed of the world we live in and are the cornerstone of high-end establishments in the hospitality and corporate sectors.
“This workshop was a refreshing change from the ones we are used to. The atmosphere Gillian created brought cohesion to the group and through the inter-activity; using the video, practical exercises and auto-evaluations it brought a whole different vision to the topic. It was very interesting to understand that the image we initially give out can have a lasting effect on how we are then perceived.” Senior Manager, PwC Lausanne, Switzerland.
“An appropriate and pro-active training full of fun which was not boring at all and based on obvious, real life experiences. It’s so good to make staff aware of their strengths and weaknesses and how to improve. The trainer has a warm approach with a lovely personality. I usually find the training irrelevant, but this one was definitely one of the best I ever had. I personally benefited from re-enforcing my customer-care skills – smiling and communication and would thoroughly recommend this to all front of house departments – fitness, treatments, F&B and reception. It was FANTASTIC. It’s short, but everything is relevant, enlightening, necessary AND very well presented. Thank you.” Front of House Manager, Champneys Tring, Luxury Resorts, UK.
Let’s have a conversation around your teams needs and how we can ensure your clients are treated like royality
Email: info@gillianlana.com
Phone: +61 439 929657 / +41 794232120
Skype: gillian.lana
